For a product return case, how can you ensure that customer contact information is always current?

The correct approach is to copy data from a data page into a page property. This method ensures that the customer contact information is consistently updated and reflects the most current data available.

Data pages in Pega are a powerful feature designed to retrieve and store external data efficiently. By utilizing a data page, an application can continuously pull the latest customer information from the source system, whether that be a database or an external service. When you copy the information from the data page into a page property, it allows you to leverage up-to-date contact information every time the product return case is initiated. This process minimizes the risk of using outdated or incorrect data, as the case can dynamically access the fresh data whenever needed.

This approach enhances data integrity and user experience since users will interact with the most current and accurate information available through the system, reducing the likelihood of errors that could occur from manual data entry or static data sources.