How do the passed deadline interval and the goal and deadline intervals differ?

The distinction between goal and deadline intervals and passed deadline intervals is important for understanding how Pega manages workflows and cases. Goal and deadline intervals are specified as part of case management to define expected timeframes for case resolution. The goal interval indicates the time within which a case should ideally be resolved to meet business objectives, while the deadline interval establishes the maximum allowable time for case completion. These intervals are set when the case is created and provide benchmarks for performance measurement.

In contrast, passed deadline intervals refer to situations where the deadlines that were set have already been exceeded. The key aspect here is that goal and deadline intervals are focused on the future and do not repeat - once the defined duration has elapsed, the original intervals are considered complete, and the system evaluates whether the objectives have been met. The passed intervals, on the other hand, are only relevant after the deadline has passed and do not contribute to the ongoing evaluation or management of the case workflow.

Thus, understanding that goal and deadline intervals do not have the mechanism to repeat emphasizes their function as fixed points for evaluating case progress against established timelines, ensuring that case progression is aligned with business needs.