In Pega, what is a Flow Action?

A Flow Action in Pega is an essential component that allows users to interact with a case by providing a mechanism to progress the case to a subsequent step in a flow. When a user completes a work item or interacts with a user interface, a flow action defines the actions that the user can take, such as submitting a form, approving a request, or resolving an issue within the case. This streamlined interaction is critical for driving the workflow forward and ensuring that cases move through defined stages efficiently.

By presenting users with specific flow actions, Pega ensures that only relevant options are available based on the current context of the case, improving the user experience and helping maintain the integrity of the workflow. This is fundamental in case management, where the progression of a case depends on user decisions at various stages.