In Pega, what is a Case Type?

A Case Type in Pega is defined as a logical grouping of related work objects that determine how a business process is managed throughout its lifecycle. This involves defining the stages, tasks, and workflows inherent to the case, allowing organizations to structure and automate processes effectively. Each Case Type represents a unique business process, such as handling a customer service request or processing a loan application, facilitating efficient tracking, management, and resolution of work.

This grouping not only helps in organizing work but also plays a crucial role in defining the user experience, as it provides context for users working with different business scenarios. Case Types can contain various properties, actions, and processes tailored to the specific requirements of that type of case, making them a fundamental building block of Pega applications.

By clearly delineating how different cases should proceed and what elements are associated with them, organizations can enhance the efficiency and clarity of their workflows in Pega.