What are Case Lifecycle States in Pega?

Case Lifecycle States in Pega are pivotal in representing the progression and current status of a case as it moves through various stages from initiation to resolution. By defining these states, Pega allows users to understand where a case stands in its lifecycle, which assists in tracking progress and identifying next steps or actions required.

This framework allows for better visibility into case management, helping stakeholders to monitor status changes, transitions, and any necessary interventions throughout the case's existence. Each state reflects the various phases, such as open, pending, resolved, or closed, which are crucial to managing the workflow effectively.

In contrast, the other choices address different aspects of case management. While case lifecycle states do influence workflow (notably through the state transitions), they do not solely define the workflow for user tasks. Similarly, although cases can indeed be categorized based on priority, case lifecycle states specifically focus on the status and progression throughout the lifecycle rather than categorization. Lastly, managing permissions of different user roles pertains to access control and security, which are separate concerns from the lifecycle states of a case. Thus, the defining characteristic of lifecycle states remains their role in indicating the current status and progression of cases.