What defines a process in Pega?

A process in Pega is defined as a sequence of activities designed to accomplish a specific goal. This definition captures the essence of what a process represents within the Pega Platform. Processes involve multiple steps or activities that are orchestrated to achieve a desired outcome, such as completing a customer service request or processing a loan application. Each activity within the process contributes to the overall progression towards that specific goal, emphasizing the importance of the structured workflow in Pega applications.

The other choices do not encapsulate the complete nature of a process. While a one-time event triggered by a user may initiate a process, it does not define the process itself. A collection of data structures refers more to data management rather than an activity sequence. Similarly, a fixed set of application features lacks the dynamic aspect of how processes operate, as processes are typically more fluid and can vary based on different situations or inputs. Therefore, focusing on the sequence of activities aligned with achieving a goal accurately illustrates what defines a process in Pega.