What does a flow in Pega represent?

A flow in Pega represents a sequence of case management steps and decisions, defining the path that a specific case or process follows from start to finish. This visualization includes tasks, decisions, and transitions between stages, making it essential for managing business processes effectively. Flows illustrate the logic of how work gets done within Pega applications, coordinating the interaction between various components, including user interfaces, data, and external integrations, to facilitate case management.

Understanding the flow's role is crucial as it enables designers to model complex business logic and ensure that each step in the process is directed toward achieving specific outcomes. The arrangement of tasks and decisions allows for better management of user interactions and the overall progress of a case, reflecting the real-world processes the application is meant to automate.

While visual design of user interfaces is important, it does not encompass the broader purpose of a flow. Similarly, data collection and integration methods are separate components that work alongside flows but do not define what a flow itself represents. This distinction highlights the foundational nature of flows in orchestrating case management within Pega applications.