What is a correspondence rule in Pega?

A correspondence rule in Pega is defined as a rule that specifies how communications are sent to users or customers. This includes various forms of communication such as emails, letters, or SMS messages, allowing organizations to automate and manage their communications effectively. These rules can define the content, format, and delivery method of the correspondence, ensuring that users receive timely and relevant information.

The other options do not accurately describe the function of a correspondence rule. Training guidelines for new users focus on onboarding and do not relate to communication processes. Specifications for system integrations deal with how different systems communicate and exchange data, which is distinct from customer or user communications. Policies for managing user data privacy are concerned with protecting personal information rather than sending communications, so they do not align with the definition of a correspondence rule.