What is a potential fix when a cascading approval step routes requests to only one approver?

The most effective approach to ensure that a cascading approval step routes requests to multiple approvers is to set the decision table to evaluate all rows. This action allows the system to process each row within the decision table, which can contain multiple approval conditions or criteria. By evaluating all the rows, the system can assess all applicable approvers and their respective conditions, rather than stopping at the first match or a single approver.

In a cascading approval scenario, you want to ensure that all relevant approvers have the opportunity to review the request based on predefined criteria. Thus, configuring the decision table to evaluate all possible rows enhances the flexibility and effectiveness of the approval workflow, leading to more comprehensive oversight of the approval process.

The other options, while they may seem viable, do not directly address the need for multiple approvers to participate in the approval routing:

• Implementing a round-robin assignment would distribute tasks evenly among a group but does not explicitly ensure that each approver evaluates the request based on specific conditions.

• Adding more approvers to the request may seem logical in theory, but it does not guarantee that all approvers will get a chance to weigh in if the decision table is not configured to evaluate all applicable scenarios.

• Integrating a different decision