What is a primary function of steps within a stage in Pega?

The primary function of steps within a stage in Pega is to perform specific tasks within that phase. Each stage in a Pega case lifecycle represents a distinct phase of the process, and the steps define the specific actions or tasks that need to be completed to advance the case through that stage. These tasks can include activities such as gathering information, automating processes, or making decisions based on the current state of the case. By breaking down the tasks into steps, Pega helps streamline the workflow and ensures that necessary actions are carried out systematically.

Other options represent different aspects of case management that do not directly correspond to the function of steps within a stage. Initiating a new case is a foundational action that occurs outside of the specific tasks defined within a stage. Providing user credentials is related to security and access management, rather than the specific procedural actions taken in a stage. Managing external integrations is more about connecting Pega to other systems than about the tasks specific to a case's workflow in a stage. Understanding the role of steps is crucial for effectively designing case processes in Pega applications.