What is the primary role of a case in Pega?

The primary role of a case in Pega is to represent work that needs to be completed. A case encapsulates a specific business process or task, allowing users to track, manage, and resolve that work through various stages. It serves as the central unit of work in Pega, providing context and organization for the associated actions, data, and decisions involved in completing that work.

This case management functionality is essential for ensuring that processes are handled systematically and efficiently within the Pega platform. By structuring work as cases, Pega facilitates collaboration among team members, maintains visibility into progress, and ensures that all relevant information is collected and processed throughout the lifecycle of the work item.

The other options, while related to various aspects of Pega's functionality, do not capture the core purpose of cases. Cases are not designed primarily for managing user access, data reporting, or system integration, but rather to streamline and manage the workload and tasks that need to be performed by users within an organization.