What is the purpose of workflows in Pega?

Workflows in Pega are crucial for defining the order in which various tasks are executed within a case. This structured sequence allows for a systematic approach to case management, ensuring that tasks are completed in the correct order and that dependencies between tasks are respected. Each case type can have its own unique workflow, guiding the user through the necessary steps required to complete the case efficiently.

Workflows also facilitate collaboration among team members, as they clarify what needs to be done and who is responsible for each task, thus improving transparency and accountability. Additionally, well-defined workflows can help automate processes, leading to increased productivity and consistency in handling cases.

While system performance metrics, user feedback capture, and data backups are important considerations in application management, they do not directly relate to the operational sequence of tasks within a workflow. This distinction highlights the specific role of workflows in streamlining and managing case progress effectively.