What is typically included in a stage of a case lifecycle in Pega?

The inclusion of one or more steps or processes in a stage of a case lifecycle in Pega is fundamental to how case management is structured within the platform. Each stage represents a significant phase within the case that drives it towards resolution. Within a stage, steps facilitate the execution of tasks or processes that must be completed to move the case forward.

Stages are designed to encapsulate specific objectives or business functions, which may include work such as gathering information, making decisions based on business rules, and performing actions that contribute to case completion. These processes encompass what needs to be achieved at that phase and help organize the overall workflow in Pega applications.

While options like a collection of business rules, user authentication methods, and database connection strings are essential elements in the broader context of Pega applications, they do not represent a direct component of the case lifecycle stage. Business rules may be applied within steps of a stage but are not the focus of what defines that stage itself. Similarly, user authentication and database connection specifics are related to the underlying infrastructure of an application rather than the individual stages of a case lifecycle.